Cancellation & Transaction Policy
Order Cancellation Fee Notice
If an order is cancelled after confirmation or prior to dispatch, a non-refundable fee of ₹99 is applied. This charge covers payment gateway transaction processing fees, payment reversal costs, administrative handling, and packaging reversal operations.
Cancellation Window & Process
Orders can only be cancelled prior to handover to our courier logistics partners (typically within 12–24 hours of placing the order). Once an order has been assigned a tracking AWB number or dispatched from our facility, it cannot be cancelled and must follow our standard return guidelines upon delivery.
To request a cancellation before dispatch:
- Contact our concierge team immediately via WhatsApp / Helpline at +91 7065579155.
- Or email concierge@printmoney.in with the subject "Urgent Cancellation - Order #[Your Order Number]".
- Our team will verify dispatch status and confirm cancellation.
Refund Calculation for Cancelled Orders
Upon successful cancellation of an order before dispatch:
The balance refund will be automatically initiated back to the original payment source (UPI, Credit/Debit Card, Net Banking) and will reflect in your account within 5–7 business days as per standard banking processing cycles.
Cash on Delivery (COD) Cancellations
For Cash on Delivery orders, cancellations must be communicated before the package is handed over to the courier. Customers who repeatedly refuse COD shipments at the doorstep without prior cancellation notice may be restricted from selecting Cash on Delivery on future purchases.
Concierge Support
For any questions regarding your transaction, billing, or order cancellation:
Phone / WhatsApp: +91 7065579155 • Email: concierge@printmoney.in